Challenge Questions and Answers
For each challenge question, you choose a question from the drop down menu and then put in the answer only you would know. These answers are ones you will need to remember. The only time you will be asked one of these questions is when you are on a computer which has not been registered, or at a public computer. One of the three will randomly be choosen and you will have to answer the question before being able to log on to Online Banking.
Register a Computer
Choose to register only computers you use. For example, at home or work. Do not register public computers, for example, at the library. Once a computer is registered, when you log in to Online Banking you will only have to put in your Access ID, recognize your image and pass phrase, and put in your password. If it is a computer that is not registered, you will be asked one of the three challenge questions, which you must answer correctly, and then you will see your image and pass phrase, and will put in your password.
With these changes there can be many questions. Please contact First State Bank with any issues.